Skip to main content

Handing off to human support

Sometimes users want that human touch. We've all been there. Mashing 0 while on the phone with some bot that is patronizingly making keyboard clicking sounds to pretend like its human.

Copilot doesn't pretend to be human (it's proudly robot) but there are some times when a human is needed. To handle these cases, you can connect Copilot to whatever vendor you're using for human chat so that a user can seamlessly move from Copilot to human when needed.

You can read more about how to set up the integrations here.

Connecting to Zendesk

You can configure CommandBar's Zendesk integration to hand off to an agent in one of several ways:

  • Handing off to Sunshine Conversations (for live chat support)
  • Creating a ticket on the user's behalf
  • Connecting to Zendesk talk to initiate phone support

Connecting to Freshdesk

You can configure CommandBar's Freshdesk integration to hand off to Freshdesk live chat. This allows an agent to talk to the user as usual (from within Freshdesk). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to Intercom

You can configure CommandBar's Intercom integration to hand off to Intercom live chat. This allows an agent to talk to the user as usual (from within Intercom). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to Crisp chat

You can configure CommandBar's Crisp chat integration to hand off to Crisp live chat. This allows an agent to talk to the user as usual (from within Crisp). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to Drift

You can configure CommandBar's Drift integration to hand off to Drift live chat. This allows an agent to talk to the user as usual (from within Drift). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to Gist

You can configure CommandBar's Gist integration to hand off to Gist live chat. This allows an agent to talk to the user as usual (from within Gist). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to Helpscout

You can configure CommandBar's Helpscout integration to hand off to Helpscout live chat. This allows an agent to talk to the user as usual (from within Helpscout). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to HubSpot

You can configure CommandBar's HubSpot integration to hand off to HubSpot live chat. This allows an agent to talk to the user as usual (from within HubSpot). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to LiveChat

You can configure CommandBar's LiveChat integration to hand off to LiveChat chat. This allows an agent to talk to the user as usual (from within LiveChat). The full conversation the user had with Copilot prior to handoff will be made available to the agent.

Connecting to Olark

You can configure CommandBar's Olark integration to hand off to Olark live chat. This allows an agent to talk to the user as usual (from within Olark). The full conversation the user had with Copilot prior to handoff will be made available to the agent.