Bringing video into HelpHub
Videos add an engaging dimension to HelpHub that you can’t get from written content alone.
Adding videos to CommandBar
Videos are a building block in CommandBar that can be wielded in different ways. You can add videos individually or via an integration with a video CMS.
In addition to standalone videos (like on your YouTube channel), you may have videos embedded in other content. CommandBar will treat these videos the same as other videos you upload (their transcripts are similarly searchable, and they can return as search results distinct from the doc in which they are embedded).
Watching videos in HelpHub
Videos will open directly in HelpHub. This allows the user to watch them alongside your product. This is especially helpful for walkthrough and tutorial videos, because the user can follow along.
When a video is opened, there will be a CTA to open the video in its original format.
When a user searches in HelpHub, CommandBar automatically looks through the transcripts of videos to see if there are any matches. If there are, HelpHub will show that video as a result. Even better, when the option is selected, HelpHub will start playing the video a few seconds before the match (so the user doesn't have to sit through minutes of irrelevant video).