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Document360 integration

Setting up the Document360 integration

  1. Go to Integrations. Click “Add” on the Document360 card.

    Document360 integration card

  2. Enter your (a) API key; (b) Docs URL; (c) Project Versions

    1. You can find your API key or generate one by following the instructions here.
    2. Your docs URL should be formatted as
    3. After entering both your API key and Docs URL, we will fetch your Project Versions. Select whichever one(s) you want to import.

    Document360 integration inputs

  3. Optionally, adjust the settings. For more details on settings, read the section below.

  4. Click “Connect”. Your docs will start syncing. Once synced, you can click on the card to see the imported docs.

    Document360 import success

Document360 integration settings

  1. Sync frequency: The frequency of syncs. Note: automatic syncs are only available on Growth and Enterprise tiers.

    1. Manual — synced manually
    2. Weekly — automatically synced weekly
    3. Daily — automatically synced daily
  2. Default visibility: If set to "Live", your help docs will immediately be searchable in Spotlight.

    Integration settings