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Knowledge base integrations overview

CommandBar integrates with the most popular knowledge bases to allow you to pull content you author into CommandBar.

What is the purpose of these integrations?​

Knowledge bases host content that could enrich various experiences in CommandBar. The most common examples of this are training Copilot on content (e.g. using articles from a help center) and making articles available in HelpHub.

What can I do if I use a knowledge base you don’t integrate with?​

CommandBar can scrape any public website for content. If you are hosting your knowledge base or help center using a tool we don’t integrate with, you can still pull publicly available content hosted in that tool by creating a source.

  1. Go to Content, then “Add Source”.

    Add generic source

  2. Select “Add a website”, then click “Next”.

    Website option

  3. Enter your site URL, and optionally sync only the specified URL or filter it by path (e.g., only URLs that contain /docs).

    Site URL options

  4. Adjust the settings as desired.

    1. Sync frequency: The frequency of syncs. Note: automatic syncs are only available on Growth and Enterprise tiers.
      1. Manual — synced manually
      2. Weekly — automatically synced weekly
    2. Default visibility: If set to "Live", your help docs will immediately be searchable in Spotlight. Source settings

  5. Click “Connect”. Once imported, you can access your content and modify as needed!

    Sources post-import