Point it at your help
docs and website.
Add actions, workflows,
and product tours.
in your product.
your best words
Help center, marketing site, changelog, APIs. Copilot
will know more about your product than you do.
No one likes a know-it-all
Copilot only answers questions based on your content. And when it doesn't know something it defaults to an experience you control – like starting a support chat.
Actions are better.
Unleash your users with their own personalized
assistant that can take actions on their behalf.
Copilot can suggest product tours to help users get up to speed with a new feature or workflow.
Goodbye lengthy docs, hello TL;DRs. users get conciseanswers with the power of AI.
Sometimes the best answer is a one-click action for that less than visible feature (like dark mode).
It can even collect user input - like the name and email of a user you want invite to your team.
Everything you need for an experience that looks and sounds like you.
Set the tone
Serious, witty, or irreverent – your call.
First impressions matter
Custom welcome messages and suggested questions.
Wears the team jersey
Custom avatars, brand colors, and more.
Our AI is really good at personalizing answers within constraints you set.
Create custom answers for tricky or important questions. Copilot will prioritize these (but can still reword them).
Asked a million ways.
Copilot is automatically trained to recognize
variations of the same question. I know, right?
Never a deadend.
Add a call to action to each answer to guide next steps.
A smooth handoff for when copilot doesn't have an answer.
AI chat summaries
Copilot shares an AI-generated summary with your
support team so users never have to repeat themselves.
Works with your chat
Connect your existing provider to give users a
seamless transition between in-app help and live chat.
Delicious dashboards packed with insight and ready out-of-the-box.
Easily review past chats for quality.
AI ticket deflection is here.
Filter by user feedback
Quickly spot interesting chats.