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Hugo Pegley

With over 6 years as a technology writer, entrepreneur, and marketer, Hugo Pegley brings his diverse skill set to CommandBar to help users learn about all things product and UX. Hugo’s experience across a range of start-ups help him to produce engaging content which aims to spark conversation and discovery. When he's not standing at his desk writing, you can find Hugo enjoying a cup of green tea or watching the Warriors play basketball.

More from Hugo

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Why AI support agents are the new frontier for SaaS CS success

Hugo Pegley

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How generative AI is impacting customer service (and why in-product agents rule supreme)

Hugo Pegley

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What’s in store for the future of conversational AI

Hugo Pegley

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How SaaS end-user support is evolving in 2024

Hugo Pegley

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The best revenue teams are using conversational AI for sales

Hugo Pegley

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Customers annoyed with you? You’re annoyed with them? Why a customer experience manager is key to SaaS success

Hugo Pegley

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Churn reduction: Data-driven strategies for better growth

Hugo Pegley

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Best practices for in-app tutorials for SaaS

Hugo Pegley

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Ways to shake up your customer experience automation

Hugo Pegley

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How to deploy conversational AI the right way

Hugo Pegley

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Don't go at it alone – how a product marketing consultant can unlock hyper-growth

Hugo Pegley

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What is conversational AI and why should SaaS leaders care?

Hugo Pegley

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Find which way the winds are blowing with SaaS reporting

Hugo Pegley

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Product marketing specialists are matchmakers – the kind that brings products and people together

Hugo Pegley

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How to make product-led onboarding actually work

Hugo Pegley

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Building a contextual help system for better UX and retention

Hugo Pegley

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How to build great in app surveys

Hugo Pegley

Hot

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These growth strategy tips make sense and actually work

Hugo Pegley

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Move the needle on your chatbot containment rate

Hugo Pegley

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Conversational AI vs. generative AI for your SaaS product

Hugo Pegley

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What no one tells you about a strong feature adoption rate

Hugo Pegley

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Your customer experience dashboard fuels your proactivity

Hugo Pegley

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Don’t leave product out of the customer experience management equation

Hugo Pegley

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Why are AI chatbots designed to sound like people?

Hugo Pegley

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How to improve your ticket deflection AND improve user experience

Hugo Pegley

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What is product engagement score and does it matter for SaaS?

Hugo Pegley

Product Management

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You have no excuse not to do real-time personalization

Hugo Pegley

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Does your viral coefficient matter for your SaaS business?

Hugo Pegley

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Comparing a start-up MVP vs. MMP model

Hugo Pegley

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What is a customer service gap in SaaS?

Hugo Pegley

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From usage to upsell – how product & CX can collaborate to maximize revenue from CSQLs

Hugo Pegley

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Intent should be the foundation of your user flow

Hugo Pegley

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Traditional SaaS user segmentation is dead

Hugo Pegley

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Why counter metrics are critical for SaaS businesses

Hugo Pegley

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What's the difference between user flow and user journey in SaaS?

Hugo Pegley

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Making user experience maps better with intent data

Hugo Pegley

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How customer retention tools beat churn and improve ROI

Hugo Pegley

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How to leverage cohort analysis and actually get results

Hugo Pegley

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How to build better PLG growth loops

Hugo Pegley

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Tame the complex tech talk – how Gherkin user stories show that natural language wins

Hugo Pegley

Customer stories

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How to turn a bad product onboarding checklist into a winner

Hugo Pegley

Product Management

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Go beyond retention specialists: cross-team strategies for reducing customer churn

Hugo Pegley

Customer stories

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Is optional product pricing really the best SaaS strategy?

Hugo Pegley

Product Management

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Demystifying revenue growth rate for SaaS companies

Hugo Pegley

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Crafting the perfect product spotlight is a precision play

Hugo Pegley

Product Management

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From sign-up to “aha!" – the power of self-service onboarding

Hugo Pegley

UX Best Practices

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Goodbye popups, hello to better product tour software

Hugo Pegley

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User Intent Data: How to Leverage It For SaaS

Hugo Pegley

Startup Advice

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Your secret weapon for a better SaaS happy path

Hugo Pegley

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Don't Just Win New Users, Keep Them: How Emotions Drive SaaS User Retention

Hugo Pegley

Startup Advice

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The ultimate product launch checklist

Hugo Pegley

Startup Advice

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7 Reasons to Celebrate Customer Churn in Your Product-Led Growth Strategy

Hugo Pegley

Growth • Product Management

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What are Points of Parity? (Practical Guide + Examples)

Hugo Pegley

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Elevating product service management to drive business growth

Hugo Pegley

Product Management

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Turn new users into product evangelists with innovative onboarding tools

Hugo Pegley

Product Management

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In-app notifications that aren't annoying or useless

Hugo Pegley

Startup Advice • UX Best Practices

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Why product experience can be more important than user experience

Hugo Pegley

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The onboarding app solution you didn’t know you needed

Hugo Pegley

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Mastering adoption metrics: No boredom included

Hugo Pegley

Startup Advice

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Why net revenue retention is (kind of) important for SaaS products -- and how to boost it

Hugo Pegley

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How growth teams can work with product managers

Hugo Pegley

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Why strategic product management requires a unique skill set

Hugo Pegley

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The top secrets of a legendary customer health score

Hugo Pegley

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Performance improvement: How to create an experience that drives customer retention

Hugo Pegley

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Why product managers must care about net dollar retention

Hugo Pegley

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How a dark launch can help you better validate product ideas and release new features

Hugo Pegley

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User engagement strategies people want to stick around for

Hugo Pegley

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The customer engagement tool people don't actually hate

Hugo Pegley

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Customer onboarding is actually fun? Yes, we can prove it.

Hugo Pegley

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Sunsetting a product without (too much) pain for PMs and users

Hugo Pegley

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Maximizing Growth: Mastering White Space Analysis for SaaS Success

Hugo Pegley

Startup Advice

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How to make a great first-time user experience for SaaS

Hugo Pegley

Product Management

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A user activation plan that grows your business

Hugo Pegley

Product Management

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Customer effort score — a surprisingly non-useless metric for measuring user friction

Hugo Pegley

Product Management • Startup Advice • UX Best Practices

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Improve your SaaS magic number without changing your growth spend with these user assistance tactics

Hugo Pegley

Startup Advice

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How to run painted door tests that don't piss off your users

Hugo Pegley

Startup Advice • Product Management

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User adoption: features and flows people actually want

Hugo Pegley

Product Management

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Why needs-based segmentation is a must for great UX (and how to implement it)

Hugo Pegley

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Feature parity is not what’s holding back your SaaS business

Hugo Pegley

Startup Advice

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Go from a boring digital adoption strategy to a user assistance platform that delights customers

Hugo Pegley

Startup Advice

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Why choosing the best digital adoption platform for your product is a make-or-break decision (and how to pick)

Hugo Pegley

Product Management

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Use these two weird tricks to unlock higher-quality user experience analytics data (and annoy users less)

Hugo Pegley

Product Management • UX Best Practices

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Creating delightful user onboarding experiences with pop-ups and nudges

Hugo Pegley

Product Management

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